Policies


Welcome

Thank you for shopping at The Lovebug Collection! If you have specific questions or concerns please submit your inquiry using the Contact page.

Payment

Payments are accepted via Paypal (an account is not needed to pay via Paypal), credit cards via Stripe, or Amazon Payments. If paying by check through Paypal, items will not be shipped until payment clearance (3-5 business days).

 

Shipping

Our current turnaround time for orders is: 14 days. This time frame is for completion of the item prior to shipping. All items are shipped via USPS mail. After completing your mailing address at the Checkout page, your mailing options and pricing will appear at the bottom of the screen. The Lovebug Collection is not responsible for lost packages. Please be sure to check your mailing address before purchasing. Additional shipping costs due to incorrect addresses or redirected packages are the Buyer's responsibility. The Lovebug Collection is not responsible for any customs fees and/or charges associated with international shipping. 

 

Refunds and Exchanges

We ask that if there is an issue with any product, please contact us immediately to resolve the issue. Returns or exchanges may be requested no later than 7 days after delivery of the item.

Returns: If an item is being returned a refund (less shipping fees) will be made upon receipt of the returned item. Refunds will be issued according to the original payment method. For example: If Paypal was used to make the purchase, then the refund will be issued to the same Paypal account. The cost of shipping/postage for a return is the Buyer's responsibility. Returned items must be in their original packaging and must be unused and unwashed. Personalized items are not eligible for return unless the item is defective, in which case a store credit will be issued upon receipt of original item.

Exchanges: If an exchange is requested, additional shipping charges will be assessed at the Buyer’s expense. Exchanges will not be processed until the original item has been returned.

Taxes

California residents will be charged a 8.00% sales tax as required by the state.  For orders shipped to other states, the Buyer is solely responsible for all sales taxes or other taxes.

Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, the information that you provide is used to process and complete your order. Anonymous visitor information is recorded by Google Analytics and used by The Lovebug Collection. This information is used to determine site traffic for the purposed of determining growth and site statistics. Your information is never shared or sold.